No snow - get your money back!
Snow Guarantee Policy
The Mt Buller Snow Guarantee means you can book your snow holiday with confidence.
The Snow Guarantee is provided by Buller Ski Lifts and participating Mt Buller accommodation providers. It's a money-back guarantee on all prepaid accommodation, lift ticket, rental and lesson packages and it applies if insufficient snow cover means we don't have at least four of our 'Snow Guarantee' lifts operating in the two days before your scheduled arrival.
How does it work?
If our Snow Guarantee lifts (see the list below) aren't operating in the two days before you arrive, you can contact your booking agent to change your booking to a later date or cancel your booking and get your money back. Please note: You can't take advantage of the Snow Guarantee on the day you arrive nor during your stay, only up to 5pm on the day before you arrive.
As an example, if your scheduled day of arrival is Sunday, then you must call between 9am Friday and 5pm Saturday to take advantage of the guarantee.
Snow Guarantee lifts
The Snow Guarantee applies if we don't have at least four of the following lifts operating, which cover a wide range of beginner and intermediate terrain:
- Blue Bullet Express
- ABOM Express (6 seater)
Plus any two of the following lifts:
- Shakey Knees
- Skyline T-bar
- Koflers T- bar
- Northside Express
Note: The Snow Guarantee only applies if the lifts aren't operating due to insufficient snow cover. It doesn't apply where the lifts aren't operating due to following:
- Lift closure due to weather conditions other than insufficient snow, e.g. wind or ice;
- Lift closure due to mechanical breakdowns or equipment failure.
The Snow Guarantee also doesn't apply to the following:
- Retail tickets purchased at on-mountain sales offices;
- Booking fees or commissions payable to booking agents; and
- Bookings on the official Opening Weekend as listed on the website
Snow Guarantee may be activated on bookings from the Monday following the official Opening Weekend through to the end of the declared snow season.
Look for the Snow Guarantee logo on accommodation listings and book your snow holiday with confidence!
Wind Hold Replacement Day Application Form
To request a Wind Hold Day replacement voucher on the bad weather day please complete the application form and return to firstname.lastname@example.org